





Structure conversations around the past, not speculative futures. Ask when the problem last happened, what they tried first, which workaround they used, how they measured success, and why a fix mattered today. Keep silent longer than feels comfortable, and record exact language that later becomes copy, pricing clues, and retention levers.
Capture the situation, struggle, desired progress, competing solutions, and anxieties. Note moments that push someone toward change, and forces that pull them back. Your one-sentence job story guides scope, while the anxieties box lists objections you must neutralize through design, social proof, onboarding clarity, or a no-questions refund that reduces perceived risk.
Replace wishful thinking with small proofs. Track counts of calls, transcripts, recurring phrases, and price tests. Mark the strongest pains and related willingness to pay. When a pattern holds across channels and weeks, promote it to the page; when evidence fades, demote without ego and redirect energy toward clearer signals.
Name a single North Star that reflects customer value, like activated accounts, weekly retained users, or time-to-first-outcome. Add counter-metrics that prevent unintended harm, such as refund rates or support load. When trade-offs appear, the combination clarifies direction without micromanaging tactics, freeing you to experiment courageously within clear boundaries.
Plan a week you can actually finish. Choose three meaningful tasks that move the North Star, time-box them on your calendar, and leave buffer for surprises. Track energy peaks and schedule demanding work there. Celebrate finished inputs, not just outcomes, to keep motivation steady while results compound gradually.
Decide in advance what success looks like, when to pivot, and under which thresholds to stop. Write these rules on the page per experiment. When emotions flare, follow the script. The practice protects focus, reduces regret, and speeds iteration because you spend less time re-litigating old decisions.
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